FAQ - Frequently Asked Questions Esteban Paris Parfums

In order to choose the perfumes that you like and the products best suited to your needs, we look forward to seeing you on our page devoted to olfactory discovery.

In order to choose the perfumes that you like and the products best suited to your needs, we look forward to seeing you on our page devoted to olfactory discovery.

In order to choose the perfumes that you like and the products best suited to your needs, we look forward to seeing you on our page devoted to olfactory discovery.

In addition (and in order to help you choose the ideal perfume,) we invite you to discover our section olfactory experience Kits: A selection of our most popular perfumes is offered to you in any exclusivity Web!

Estéban guarantees the greatest security during your order.
Your bank details are encrypted and transmitted directly via a secure connection to Paybox Services.
Your purchase is handled safely and with confidence.

When paying your order, Paybox Services, our trusted partner, uses SSL technology (128-bit encryption) to ensure a secure transaction when paying by credit card. Estéban has no access to your credit card number at any time. Paybox Services acts as a trusted third party.
To facilitate your purchases, Estéban accepts different payment methods:
Carte Bleue, Visa, MasterCard and American Express.

You will find all the elements relating to your order in your personal account where you will be able to download the invoice corresponding to your order.

Estéban works every day for your complete satisfaction and offers you quality products, elaborated with care and methodically controlled by our quality department.

Most of our products are manufactured in France in our workshops, and prefer as often as possible renewable raw materials.
Our perfumes are worked in partnership with creative perfumers from the French perfumery in Grasse and Paris.
Our partners and suppliers are chosen according to strict specifications, including rigor, respect for the environment and constant quality.
Accurate information on the composition and functionality of our products is available in each of our product sheets.
The rigor we apply to each stage of creation and manufacture has been the success of the Estéban brand for more than 35 years.

If despite our constant efforts, one of our products did not give you complete satisfaction, we invite you to contact our customer service to inform us.

Estéban chose the eKomi independent solution to listen to you,
guarantee of authentic and free customer opinions.

Check live Estéban customers’ assessments of their purchasing experience and each of the products ordered.

Share your opinion a few days after your order online.

Our teams make every effort to bring you the most efficient service every day, and responsive to your repeated requests, we deliver abroad.

You can place an order on our website for the following destinations: France (including Corsica), Belgium, Spain, Greece, Germany and Austria.

If the country of your choice is not mentioned in these two configurations, it is because we are not able to deliver the destination which interests you, we invite you to consult our heading – Where to find us – to locate the point of sales nearest you.
The choice of the country of delivery will be proposed to you at the end of the order. For more details we invite you to consult our chapter below dedicated to Shipping.

You can now choose to be delivered to your home, post office or a shop near you. The preparation and delivery time remains the same, and you have greater freedom.

1) The preparation time of your order by Estéban, on average 48/72 hours (unless otherwise mentioned in the product sheet at the time of your order). Your order is then entrusted to the postal services that are responsible for delivering it to your home or relay package you have chosen.

2) The delivery time of your package by La Poste.

For France: the average delay is 4-5 days in total: 2 days before shipment + 2-3 days delivery, depending on the chosen destination. Delivery is in Colissimo followed.

For other destinations: the average delay is 9 days: 2 days before shipping + 7 days delivery, depending on the chosen destination. Delivery is made in Colissimo Expert (delivered against signature).

The deadlines 1) and 2) mentioned above are calculated from the validation by our services of the order and are counted in working days from Monday to Friday.

For orders to destinations other than those served by our online store, you can contact us at + 33 (0) 1 45 49 09 39 or send an e-mail indicating the products that interest you to our sales department by correspondence.

You can follow the status of your order from your customer account, “Order tracking” section. When shipping your order, you will receive a confirmation e-mail specifying your Colissimo tracking number. You can then use it to follow the delivery steps on Colissimo website